E-Commerce Giant Increases Sales by 45% with Salesforce Commerce Cloud
Transforming an e-commerce platform with Salesforce Commerce Cloud, resulting in a 45% increase in sales and improved customer experience.
Client
Global Shop Direct
Timeline
5 months
Services
Challenge
Global Shop Direct, a major e-commerce retailer, was struggling with an outdated e-commerce platform that couldn't handle their growing customer base and product catalog. They faced issues with site performance, mobile responsiveness, and integration with their inventory and fulfillment systems.
Solution
We implemented Salesforce Commerce Cloud to create a modern, scalable e-commerce platform that could handle high traffic volumes and complex product configurations.
Developed a responsive, mobile-first design that improved the shopping experience across all devices.
Integrated the platform with their existing inventory management and fulfillment systems for real-time stock updates.
Implemented AI-powered product recommendations and personalized shopping experiences.
Created automated marketing campaigns tied to customer behavior and purchase history.
Results
- 45% increase in online sales within first 6 months
- 60% improvement in mobile conversion rates
- 30% reduction in cart abandonment
- 25% increase in average order value
- 90% customer satisfaction rating
"The transformation of our e-commerce platform has exceeded our expectations. The Mobile Up team delivered a solution that not only improved our sales but also enhanced our customers' shopping experience significantly."
— Emily Chen, Digital Commerce Director, Global Shop Direct